Founder · Builder · Pacific Islander

Lessons minus
the price tag.

20 years in community services — prison reintegration, school mentoring, NDIS. Now building AI-powered platforms that solve the problems I lived through. Everything I know, no filter.

20+
Years in the sector
4
AI platforms live
300+
Staff led at peak
NDIS Operations
Titus CRM
AI-powered compliance and operations platform. Replaced 6+ tools. Saved $500K/yr in admin.
From $99 fortnightly
Community Mentoring
Poto AI
Programme management for mentoring orgs. AI grant writing, funder reports, compliance built in.
Built for NZ & AU
Sign & Print
GetSignQuote
AI quoting platform for Australian sign companies.
Learn more
AI Infrastructure
Valencia AI
AI tooling and automation for service businesses.
Learn more
'O le poto 'o le tufuga fai fale.
Samoan proverb · The wisdom of the master builder.
The story

Built from
the inside out.

I didn't start in business. I started in the community — running mentoring programmes across 20 schools in Victoria, setting up reintegration pathways for Pasifika adults leaving prison, staffing youth residential care facilities at 2am when nobody else would.

Every business I've built started because I saw a gap that hurt people. The NDIS compliance tools were garbage, so I built Titus inside my own provider first. Community organisations were drowning in spreadsheets, so I built Poto AI. The same way every time — empathy first, product second.

I failed early. GST debt from a security business. A GM in Melbourne I trusted who had a double life. Compliance gaps that almost sank things I'd built over years. I'm sharing all of it — not to impress you, but because you shouldn't have to pay the same price I did.

"The times it went wrong were when I trusted others over my own instincts."
A4 — Founder, @askyrgrandpa
2010
Started in security. Encountered sham contracting and GST debt. First real lesson in compliance and financial infrastructure.
2012
Founded Bridging Works — federally funded mentoring charity across 20 schools, 300+ staff. Reintegration, school mentoring, youth programmes, food bank.
2016
Purchased Delta Community Support (DCS), a registered NDIS provider. Pivoted the focus.
2020
Moved to Brisbane with family. Launched DCS operations during Covid. Built from zero in a new city.
2023
Started building Titus CRM internally at DCS. Replaced 6+ tools. Reduced admin headcount by 2 FTE. Saved $500K/yr.
2025
Launched Poto AI and GetSignQuote. Four AI platforms in market. Building toward the exit.
The platforms

Four products.
One founder.

Each one built to solve a problem I watched real people struggle with. Not market research — lived experience.

NDIS Operations
Titus CRM
titus-crm.com · AI-powered compliance and operations

Built inside my own NDIS provider and proven at scale before it was ever sold to anyone. Titus replaces the six tools most providers are duct-taping together and adds AI on top.

  • Client management, HR, and incident reporting
  • AI receptionist and 24/7 recruitment screening
  • 13-module LMS and digital document signing
  • Real-time budget tracking and stakeholder portals
  • Free Service Agreement Builder — no account needed
Community Mentoring
Poto AI
poto-ai.com · Programme management for mentoring orgs

Named for a family member who passed. Built for the community organisations running on passion and spreadsheets — the ones doing the most important work with the least admin support.

  • AI session notes and safeguarding flagging
  • AI-generated funder reports and grant writing
  • Compliance dashboard with police vetting alerts
  • Financial tracking, receipts, Xero-ready exports
  • School portals and student progress timelines
Sign & Print Industry
GetSignQuote
getsignquote.com · AI quoting for sign companies

Australian sign and print companies are still quoting manually. GetSignQuote brings AI-powered quoting, an AI phone agent called Max, and automated follow-up to a sector that's been left behind.

  • AI phone agent "Max" — answers, qualifies, quotes
  • Automated quoting pipeline end to end
  • Built for Australian sign and print businesses
  • Reduce quote time from hours to minutes
AI Infrastructure
Valencia AI
AI tooling and automation for service businesses

The infrastructure layer behind how I build. AI automation, workflow design, and implementation support for service-based businesses that want to move fast without the enterprise overhead.

  • AI workflow design and automation builds
  • n8n, Airtable, Softr implementation
  • Custom AI agents and voice integrations
  • Built for service businesses, not tech companies
Hard-earned

What I know
now.

Everything below cost me time, money, or both. Take it.

01
Compliance is the kill zone
Every early business failure traces back to strong frontline execution undermined by compliance and financial gaps. Strong at building and winning work — caught out by the back-end. Build the infrastructure before you need it.
02
The method matters more than the effort
Exercise alone didn't move the needle on 30kg. Understanding insulin resistance and switching the mechanism lost it in 3 months. Same principle in business — find the right lever, not just more hours.
03
Build for the exit from day one
Everything I build has a buyer in mind. Clean IP, documented systems, recurring revenue. If you wouldn't buy it, neither will they. Titus exists to be sold — and so does every platform connected to it.
04
Gut first, data to confirm
The times things went wrong were when I trusted others over my own instincts. I was underestimated in business rooms because of how I look and where I'm from. I used it. Trust your read — then verify.
05
Charge for your time
I spent years giving expertise away free. Mentoring, advising, building things I should have invoiced for. You can't build financial freedom while handing your highest-value asset away. Say no. Send the invoice.
06
Empathy before opportunity
Every business started from watching someone struggle and wanting to fix it — not from a market gap analysis. Titus started because I watched NDIS providers drown in admin. Poto started because mentoring orgs had no tools. Build from what hurts you.

Ready to build something
that lasts?

Whether you're an NDIS provider, a community organisation, or a business that needs AI that actually works — let's talk.