Story Products Lessons AI Staffing Calculator Book a meeting
Founder · Builder · Pacific Islander

Lessons minus
the price tag.

20 years in community services — prison reintegration, school mentoring, NDIS. Now building AI-powered platforms that solve the problems I lived through. Everything I know, no filter.

See what I've built My story
20+
Years in the sector
4
AI platforms live
900+
Staff employed over 20 yrs
The story

Built from
the inside out.

I'm a grandfather, a father, and a husband. Before anything else, that's who I am. This site exists because of what those roles taught me — that wisdom isn't worth anything if you keep it to yourself.

I didn't start in business. I started in the community — in the places most people drive past, with the people most systems forget. Showing up at 2am when nobody else would.

Every product I've built started the same way. I saw something broken that was hurting real people, and I couldn't walk past it. So I built the thing I wished existed. Not for the market. For the person I used to be.

I've failed more times than most people have tried. Wrong partnerships. Wrong timing. Wrong assumptions. Businesses that didn't make it. Decisions that cost me everything I had. More than fifty times I've been knocked down — and every single time, I got back up and built something better.

That's not a sob story. That's the recipe. The people who win aren't the ones who never fail — they're the ones who refuse to stay down. Every failure taught me something I couldn't have learned any other way. And now I build differently because of it.

Your main purpose for starting a business should be to solve a problem for the marketplace — and then make a profit.

That's what "Ask Yr Grandpa" is — wisdom and knowledge sharing from two decades of experience, for anyone willing to listen. No gatekeeping. No price tag on the lessons. Just everything I've learned, passed down the way it should be.

"I've failed over and over and over again in my life. And that is why I succeed."
Michael Jordan — and the same applies here.
20+
Years in community services, NDIS, mentoring & labour hire
4
AI platforms live in market — built, not bought
900+
Staff employed over 20 years across multiple organisations
50+
Times knocked down. Got back up every single time.
Solve the problem first.
Your main purpose for starting a business should be to solve a problem for the marketplace — and then make a profit.
The platforms

Four products.
One founder.

Each one built to solve a problem I watched real people struggle with. Not market research — lived experience.

NDIS Operations
Titus CRM
titus-crm.com · AI-powered compliance and operations

Built inside my own NDIS provider and proven at scale before it was ever sold to anyone. Titus replaces the six tools most providers are duct-taping together and adds AI on top.

  • Client management, HR, and incident reporting
  • AI receptionist and 24/7 recruitment screening
  • 13-module LMS and digital document signing
  • Real-time budget tracking and stakeholder portals
  • Free Service Agreement Builder — no account needed
Community Mentoring
Poto AI
poto-ai.com · Programme management for mentoring orgs

Named for a family member who passed. Built for the community organisations running on passion and spreadsheets — the ones doing the most important work with the least admin support.

  • AI session notes and safeguarding flagging
  • AI-generated funder reports and grant writing
  • Compliance dashboard with police vetting alerts
  • Financial tracking, receipts, Xero-ready exports
  • School portals and student progress timelines
Sign & Print Industry
GetSignQuote
getsignquote.com · AI quoting for sign companies

Australian sign and print companies are still quoting manually. GetSignQuote brings AI-powered quoting, an AI phone agent called Max, and automated follow-up to a sector that's been left behind.

  • AI phone agent "Max" — answers, qualifies, quotes
  • Automated quoting pipeline end to end
  • Built for Australian sign and print businesses
  • Reduce quote time from hours to minutes
AI Infrastructure
Valencia AI
AI tooling and automation for service businesses

The infrastructure layer behind how I build. AI automation, workflow design, and implementation support for service-based businesses that want to move fast without the enterprise overhead.

  • AI workflow design and automation builds
  • n8n, Airtable, Softr implementation
  • Custom AI agents and voice integrations
  • Built for service businesses, not tech companies
Custom AI builds

How it works.

From first call to finished product — delivered within 28 days. Sometimes sooner.

01
Zoom meeting & document submission
We jump on a 60-minute call to understand your business. You upload your policies, procedures, and a summary of your biggest pain points so I can come prepared.
02
Gap analysis
I review everything you've submitted and identify where AI can make the biggest impact — what's costing you time, money, or compliance risk right now.
03
Scope of works & agreement
You receive a clear scope document outlining exactly what gets built, the timeline, and what it solves. No surprises. You sign off before anything starts.
04
Quote & 50% deposit
A transparent quote based on the agreed scope. 50% deposit to kick off implementation. No hidden fees. No scope creep charges.
05
First version in 21 days
Your custom AI solution V1 is built and delivered within 21 days. You review it, test it, and give feedback. In some cases it's sooner depending on complexity.
06
Final version by day 28
Feedback incorporated, refinements made, final version delivered by day 28. Remaining 50% due on completion. Full handover with training and documentation.
07
Ongoing maintenance & support
Fortnightly subscription from $99 to $999 + GST depending on the size and complexity of your build. Covers ongoing maintenance, updates, support, and keeping your AI running smoothly.
Book a Custom AI Build call
21 days first version
28 days final delivery
$99–$999 /fortnight +GST
From the people I've worked with

"Gus doesn't just build software — he understands the sector from the inside. That's what makes Titus different from everything else we tried."

NDIS Provider · Brisbane, QLD

"We were drowning in spreadsheets. Poto gave us back 15 hours a week in admin alone. The AI grant writing paid for itself in the first month."

Community Organisation · Auckland, NZ

"He showed up when nobody else would. That's who he is in business too — he doesn't quit until it's solved."

Partner · Melbourne, VIC
Hard-earned

What I know
now.

Everything below cost me time, money, or both. Take it.

02
The method matters more than the effort
Exercise alone didn't move the needle on 30kg. Understanding insulin resistance and switching the mechanism lost it in 3 months. Same principle in business — find the right lever, not just more hours.
03
Build for the exit from day one
Everything I build has a buyer in mind. Clean IP, documented systems, recurring revenue. If you wouldn't buy it, neither will they.
04
Gut first, data to confirm
The times things went wrong were when I trusted others over my own instincts. I was underestimated in business rooms because of how I look and where I'm from. I used it. Trust your read — then verify.
05
Charge for your time
I spent years giving expertise away free. You can't build financial freedom while handing your highest-value asset away. Say no. Send the invoice.
06
Solve the problem first
Your main purpose for starting a business should be to solve a problem for the marketplace — and then make a profit. The money follows the solution, not the other way around.
Free tool
What are your staff really costing you?

See your true staffing costs — with taxes, super, and on-costs — then find out how much AI could save you.

Try the AI Staffing Calculator →

Ready to build something
that lasts?

Whether you're an NDIS provider, a community organisation, or a business that needs AI that actually works — let's talk.